This week, the team breaks down how they’re testing creative and scaling systems. Volume still matters, but only when it’s paired with clearer concepts, stronger hypotheses, and better signal quality.
Connor MacDonald (CMO, Ridge), Cody Plofker (CEO, Jones Road Beauty), and Connor Rolain (Global Head of Growth, HexClad) revisit the playbooks they built over the years and walk through what’s working right now.
The conversation gets tactical fast. They dig into what actually defines a concept (message × format), how they’re structuring Meta campaigns to balance throughput and learning, and why hybrid CBO setups that blur the line between testing and spending are becoming the new standard. From ABO vs. CBO tradeoffs to pixel consolidation and signal engineering, they unpack how promising ideas get enough budget to generate real data.
Then the focus shifts to creator pipelines, coaching feedback loops, and organic-to-paid workflows — including why Jones Road is building a creator-in-residence program to ship content daily, why HexClad is hiring a dedicated freelancer to source assets faster, and why Ridge treats its network of briefed creators as an internal function.
A clear theme runs through it all … performance shouldn’t pit quality against quantity. It should focus on infrastructure to produce high output while learning faster and growing with intention.
If you have a question for the MOperators Hotline, click the link to be in with a chance of it being discussed on the show.
Chapters
00:00:00 The Creative Playbook Revisit
00:05:37 HexClad Cuts Volume in Half
00:10:07 Jones Road Ramps to Thirty
00:16:48 What Even Is a Concept
00:20:01 Ecosystem Testing on Meta
00:24:23 Campaign Structure Deep Dive
00:30:14 Signal Engineering Explained
00:37:22 Pixel Consolidation at Ridge
00:42:47 Scaling Winners With CBO Mins
00:49:24 Who Is Making All This Content
00:56:34 In House Versus Agency Debate
01:03:49 Creator Residence Model
01:08:52 Volume Versus Quality Revisited
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